Currency Guide

Most currencies can be purchased in the Deals section of the app, but there are many ways to earn them just by playing the game! Below you'l...

How do I raise my brand loyalty level?

Need to level up your brand loyalty to get into a certain event?Head to the Shop section and exchange more gift cards or diamonds at the bra...

How do I raise my relationship level with a castmate?

Need a higher relationship level to bring a certain castmate to an event as your ally? There are a few ways you can do this.Head to the Date...

What's the difference between salon tokens and salon scissors?

Salon tokens and scissors are currencies that you will unlock after meeting your hairstylist in Season 1, Episode 4 in the game.Use salon to...

What happened to my event gift cards after the cast trip?

Gift cards exchanged for clothing during cast trips can only be used during these events, and will not transfer between weeks.Once the event...

What happened to my outfits, cash, gift cards, and likes from last season?

If you seem to have lost some outfits and currencies after progressing from one season to the next, don't worry! This is normal and expected...

Can I re-customize my character?

There is currently no option to re-customize your character's name, facial features, or default hair colour without restarting the game from...

I am missing required tags

Some scenes or events have specific tag requirements when building your look.If you can't see the tags available on items in your closet, it...

Why does my pose show different numbers in the game?

When selecting a pose for an event or challenge, you might notice a different number than the one displayed for the same pose in your album ...

I'm not earning any more points in the event

Once an event has ended, it moves into a review period (shown with a timer at the top of your screen as “Review Ends: Xh Xm”). The revi...

I'm missing the final outfit in a collection

The final missing item in a collection is typically the rarest one with the lowest drop rate, and it is statistically normal not to receive ...

Why am I not receiving castmate gifts?

If you have not received castmate gifts as part of your Daily gifts from the Home screen in more than 24 hours, please check your Weekly Tas...