Didn't receive Gem rewards after reading a chapter

Not all stories in Episode reward Gems for reading chapters.Stories that reward Gems for reading will only reward Gems for the first play-th...

What is the Treasure Chest and how do I unlock it?

The Treasure Chest is a new fun way to buy discounted Gems! You no longer need to wait for seasonal sales to get Gems on sale. Simply by log...

I accidentally put the wrong age when starting a Survey for Gem Rewards. Can I redo the Survey?

Once an age has been entered when starting a survey, it is unable to be changed. If the survey requires the users to be above a certain age,...

I used to get Surveys for Gem rewards, but no longer see them. How do I get more Gem Surveys?

Gem Reward Surveys are only available for a limited time. If you have completed the current set of available surveys, hopefully new ones wil...

How do I get Free Gems and Passes?

🎟️  All Episode users will receive between 2 to 4 refillable Free Passes every four hours. If you run out of Free Passes, there are a ...

I accidentally spent my Gems, how do I get them back?

We apologize that we are unable to restore accidentally spent Gems. If you believe this was caused by a technical issue, please contact...

I completed a survey, but didn't receive the Gem rewards.

This can occur if your app has not refreshed. Please try fully closing and re-opening your app. For IOS devices:Double-click the Home b...

What are Shards?

Shards are a currency within the app. Shards can be collected in many ways and can then be exchanged for gems.How to earn shards?Shards...