Missing Features - Can't Search For User Stories - Settings and Home Only

Recently, we released an update to Episode that will change the availability of some features in the app. Don't worry, features such as the ...

Login Error - It appears you are trying to transfer an account between Android and iOS

As this error message states, your email address is linked to an account that is on a different platform. If you are changing from an iOS to...

How to log in

Depending on what you are trying to restore, your login options may be different.Episode has two parts:Episode AccountEpisode Accounts save ...

Deleting Your Episode Account

BasicsAs part of an Apple initiative, we have released the ability for players to permanently delete their account within the iOS version of...

How do I restart all of my stories? I would like to reset my progress and create a new account.

Episode accounts are automatically created when installing Episode on your device for the first time. You will receive an automatically...

Error Message: Your account has been permanently suspended for violations of our Terms of Service

Episode has a strict zero tolerance policy against cheating and hacking. This can include, but is not limited to:Using cheats or hacks to mo...

How do I delete my Episode account?

Episode accounts are automatically created when installing Episode on your device for the first time. You will receive an automatically gene...

Is Episode GDPR and CCPA compliant?

Yes. Episode is both GDPR and CCPA compliant.If you need to delete your account and all personal data from our system (Right of Erasure), or...

How do I change my email?

To connect your in-app reading account to a new profile with a new email, first you must log out of your previous Profile/email (note: loggi...

I got a used phone, but it has someone else's Episode account already on it.

When receiving a pre-owned mobile device, if the previous owner had previously installed and played Episode, then their account may still be...

Saved Game Not Restored - There was a problem attempting to load your saved game.

This error message means that your account has a corruption. If you have not yet done so, please contact our support team for help with...

How to transfer or restore your Episode game

Please keep in mind you can only transfer Android games to Android devices and iOS games to iOS devices.  Episode cannot ...

Why does my friend have more stories than I do? How do I get these additional stories?

If you’re a new player, you’ll unlock all of the stories in the app after you read 10 chapters!Be sure to check out the app for other ways t...