How to File a Support Ticket

We would love to help you!Go ahead and click the Contact Us button.You can ask our support just about anything and they will do their best t...

Download The Episode App

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How do I find my Support ID?

Here's how you can find your Support ID in the Episode app:1. Tap the circle button or the 3 lines in the top left corner of the Episod...

Troubleshooting Steps (iOS)

Troubleshooting your app: Could you check the App Store for updates to the Episode app?Could you try connecting to both WiFi and Mobile...

Troubleshooting Steps (Android)

Troubleshooting your app: Could you check the Play Store for updates to the Episode app?Could you try connecting to both WiFi and Mobil...

Can I download Episode on Windows, Mac, or Linux?

Episode is currently only available on Android OS and iOS mobile devices. Episode is not available for download on Windows PC, Chromebook, M...

How old do I have to be to use this app?

Players must be at least 13 years old to read or write a story on the app.   

Where is the sound in this app? How can I adjust the volume?

Episode does not have any sound settings. In order to hear or mute Episode sounds, you must adjust your device's main volume settings and tu...

How do I change the language?

Currently, Episode is testing offering the app in languages other than English.For the time being, this feature is only available to some pl...

My minor child does not have permission to play this app. How can I restrict their device?

If you would like to prevent your child from connecting to the Episode app in the future, please provide the account Support ID to the Episo...