How to Contact Support

There are different ways for players to contact Support. This article shares in detail how you can make a Support Ticket.Contact Support In-...

Code of Conduct

We encourage open and friendly conversations in the game and community. Our chat rooms, forums, and private messages have been created to pr...

How is the Activity Scale calculated?

The activity scale is based on a combination of the amount of game sessions, completed battles, the activeness in team chat, and the battle ...

Auto-Kick System

AUTO-KICK SYSTEMAuto-kick is a function in the game that automatically removes inactive players from their team after a certain period. ...

I can't remember my Pocket ID password !

If you have forgotten your Pocket ID password, our Support team can help send over a password reset to the email address under which you ori...

Creating a Pocket ID

How do I create a Pocket ID?To create a Pocket ID:Tap on the gear icon on the bottom right corner.Tap on the Account Tab at the top.Tap on t...

How do I change my portrait / avatar?

Changing your portrait / avatar?Tap on your current portrait on the top left corner of screen.Tap anywhere on your currently-equipped portra...

I paid for something but have not received it yet.

Please reach out to our Support Team by Submitting a Request and providing the receipt to the purchase so that we can make sure yo...

How do I find my iTunes receipt from my purchase?

Apple emails your iTunes receipts to the email registered to your iTunes account. If you're unable to find this e-mail message, you can re-s...

How do I request a refund on a purchase I made? (Apple devices)

Some in-game purchases might be eligible for a refund if the item doesn't work as expected or can't be used. To do this, you will need to su...

How do I disable in-app purchases?

Apple provides a method for you to disable in-app purchases if you don't want to ever buy anything in the game. For instructions on how to d...

Rescaling Temple Raid Guardian Points

We’ve received a lot of feedback on our Temple Raid point system, regarding teams sandbagging just to be able to get higher points. This was...

Temporary issues during Events

Occasionally, during our in-game events, you may notice some delays in your points updating, delays with your claimed rewards, and chest con...

What happens to my points if I switch teams during an event?

OLD RULEIf you switch teams in the middle of an event, your points will stay with your previous team. Any new points you earn will only coun...

How Do I Earn Points In The Assault Event?

To gain points for each base in the Assault Event, players simply need to defeat the base with 100% destruction. However, do note that this ...

How do you obtain Temple Raid Guardian Portraits?

Temple Raid portraits are available to those who are able to defeat all of the Guardians in the Shrine of the Guardians.  Players ...

REPORTING PLAYERS

REPORTING PLAYERSIf you encounter any player who violates our Terms of Service or Code of Conduct, you are encouraged to report it so that a...

Why is my Breeding Screen not showing properly?

On bigger screen Phones and Tablets, players have reported Scaling Issues where the Breeding Screen looks smaller than usual. We understand ...

Missing ships and huts that can't be destroyed

Why are my boats / ships in battle gone, and why can't I destroy my huts?In an attempt to improve performance and connection for players on ...

Why can't I download War Dragons from my country's App Store?

War Dragons is currently only available in the App Store of certain countries according to certain international laws. We hope to expand to ...

TEAM BASICS AND FAQ

TEAM BASICS AND FAQWar Dragons is a team-based game, so here is some information to help you get started on what you need to know about team...

Information on Team Officers

What is a Team Officer?Officers are special members of the team who can remove and accept team applicants. In addition, officers can also de...