Troubleshooting your app:

• Check the App Store for updates.
• Change to a different WiFi connection ᯤ. 
• Fully Close and Re-open to restart the app. 
• Check your storage. Make sure you have a minimum of 2.5 GB of storage available.
• Try turning your device off and back on to refresh your memory. 

Troubleshooting your connection:

• Make sure your WiFi connection has Full bars ᯤ
• If you are on WiFi on a mobile device, try switching to Cellular Data 📶.
  - If Cellular Data works, this means your WiFi is not strong enough to connect to EpisodeXOXO.

Reinstalling your app:

• On iOS (iPhone and iPad)

  1. Tap and hold the app icon until a menu pops-up.
  2. Select 'Remove App'
  3. Select 'Delete App'
  4. Select 'Delete'
  5. Re-install the app from the Apple App-Store:
     • https://apps.apple.com/us/app/episode-xoxo/id1605250250 
       

• On MacOS
  1. Open the 'Finder' application
  2. Select 'Applications' from the left side Favorites section
  3. Right-click or two-finger tap the EpisodeXOXO app
  4. Select 'Move to Trash'
  5. Empty your Trash Bin. 
  6. Re-install the app from the Mac App-Store:
     • https://apps.apple.com/us/app/episode-xoxo/id1605250250 

If you are still experiencing issues, please submit a support ticket.