My story froze on the ad sponsor screen, and now my screen is blue / black.

This is currently a known issue with certain video advertisements causing Episode to freeze on a blue or black screen. Our testers and devel...

I saw an advertisement for Episode in another app, and would like to file an inappropriate content complaint.

Episode is rated for ages 13+, and can be displayed in apps of the same age rating. Ads for Episode are controlled by the ad provider. Episo...

I saw an inappropriate advertisement and would like to report it.

Episode's ads are limited to the PG-13 age rating, and should not contain explicit or adult content. All advertisements are controlled ...

The banner ads are cutting off the bottom of my story.

There is currently a known issue with the banner ads overlapping the bottom of a story and may cause some difficulties with tapping buttons ...

I bought the VIP Amethyst subscription, but I am still seeing ads. How do I remove the ads?

If your VIP Amethyst subscription is not working as intended, please try cancelling your current subscription and then re-purchase a new sub...

How can I remove the ads from my Episode app?

In order to help ensure that Episode is available to both Free and Premium users, Episode displays advertisement videos between chapters and...

I used to be able to watch Advertisement videos to reduce the Free Pass timer, but now it says that none are available. (Skip Ad button is missing)

The Skip Ad feature is a special reward feature, and is only available for a limited time or expires after watching a certain number of ads ...