Error Message: Error retrieving progress - There was an error retrieving your story progress.

Error message:'Error retrieving progressThere was an error retrieving your story progress.' This error message means that you recently ...

Story Information Missing Error

This error message means that your app is unable to load this story. This can occur for various reasons, the most common being the following...

Can't Update/Upgrade my app.

This message usually occurs if you have recently reinstalled or transferred the app.Episode releases updates to small batches of players at ...

My app keeps crashing every time I try to load the Episode app.

There are many causes for the app to crash. Please try the following troubleshooting steps:Troubleshooting Steps (iOS)Troubleshooting S...

My device is incompatible with Episode.

Episode can no longer support 32-bit devices.This includes, but is not limited to, the following devices: Android:Android devices runni...

Facial Animations Update

We really appreciate everyone taking the time to share feedback and bugs you’ve been experiencing with the Animation Update. We’re sorry tha...

Every time I try to log in I get an 'Oops' error message telling me to restart my device.

This is currently a known issue. Sometimes this issue can be repaired by doing the following steps:Uninstall/Reinstalling the app On iO...

The music isn't working, even though I can hear sounds

There is currently a known issue with some music files not playing properly in the app if your internet connection has a weak signal, or if ...

Unable to find stories: Pitch Perfect, Cameron Dallas, Summer Share, Dolan Twins, Hayes Grier

We are terribly sorry to announce that the following stories have been removed from Episode:Pitch PerfectCameron DallasSummer ShareBad Boys ...