REPORTING PLAYERS

If you encounter any player who violates our Terms of Service or Code of Conduct, you are encouraged to report it so that appropriate actions can be taken. Here's how you can do so:

 

REPORTING PLAYERS FOR CHEATING:

Please use the button on the top-right of the support section (if you are viewing this through the in-game help) or "Submit a Request" (if you are viewing this through a web browser), and send us the name of the player in question, as well as any screenshots you may have of the suspicious activity. Our specialists will investigate the account in question and act in line with our policies and Terms of Service.

 

REPORTING PLAYERS FOR INAPPROPRIATE BEHAVIOR IN CHAT:

Reporting through the chat reporting feature gives us a permanent internal record of what was said (as opposed to just a screenshot).

To report inappropriate chats directly from the chat interface:

  1. Tap on the player's name in the chat room or the "more options" button on the far right.
  2. Tap on the block/report player icon to the right (a player icon with a slash through it)
  3. Tap on either the 'Report' or 'Report and Block' button
  4. Select the category of the offense
  5. Tap on the background
  6. Enter the description of the offense
  7. Tap on the green Report Abuse button

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REPORTING PLAYERS FOR INAPPROPRIATE IN-GAME MESSAGES:

1. Open your in-game mail.
2. Tap on the message that the player sent you.
3. Take a screenshot of the offensive message as proof.

You can then use the button on the top-right of the support section (if you are viewing this through the in-game help) or "Submit a Request" (if you are viewing this through a web browser) to send details of the player and the offense. Don't forget to attach the screenshot to your report as evidence!

 

Thank you for helping keep the game fun, fair, and friendly for everyone!