How to File a Support Ticket

We would love to help you!You can ask our support just about anything and they will do their best to help you.To contact Support for the Wri...

Portal Account Settings

After testing and making sure it was ready for the community at large, we released the Portal Account Settings to everyone! This section of ...

Filtering Clothing

 Filter Clothing Available to Female and Male Characters You can now filter clothes that are shared with other charactersUnder “Fo...

How do I change my Writer's Portal Author Email

For Episode author profiles (Mobile Creator, Writer's Portal), you will need to create a new profile with the new email, which will not tran...

Can I Add Early Access to My Stories?

Starting in the Fall of 2020 we began testing some ways to provide more opportunities for authors to tell stories on Episode full-...

What is the Episode Writer Portal?

The Writer Portal (https://www.episodeinteractive.com/write) is our tool for you to write and direct your very own Episode story! Using our ...

I love playing Episode and want to write my own story! How do I start?

We're so excited for you to create your own story! Our set of tools in the Writer Portal (https://www.episodeinteractive.com/write) has a li...

How do I publish a story to the app?

You can publish a story to the app by tapping the publish button as soon as your story meets the minimum requirements:Your story must be at ...

How old do I need to be to write a story?

Authors on the Episode Platform must be 13 or older.  If you are 13 to 17 years of age, you must have parental permission to submit and...

Does my story have to be finished when I submit it?

Actually, no! We want to see a fair amount of episodes that show great promise and development, but you do not need a finished story.

How do I update my published story on the app?

You can update your story once all of your episodes are error-free. You can choose how many episodes go live at once, so you don’t accidenta...

Where can I get feedback on my stories?

Our Episode Discord has a rich and supportive community where you can post your story for feedback!

Why are stories removed from the app?

Stories are removed from the app because they do not follow our content guidelines. You can review our Content Guidelines. If you are n...

What happens if you decide to feature my story?

If we decide to feature your story, we will email you with details about what we will need from you to get the story published to our featur...

What is Reader Retention?

Reader retention (also called reader engagement) is a measure of how well your story keeps people reading. Episode looks at the number of pe...

Who owns my story?

In a nutshell, you do! We can't sell the rights to your story to a movie or TV studio, make it into a book, or hire some new writer to write...

Will you publish my story without my permission?

No, Episode will never publish your story without first having your permission!

How do I share my story online?

You can find the share link to your story at the bottom of your story script page. This is a link that you can email to friends, put on soci...

How do I improve my story's ranking on the app?

Once stories are published, their rank in the app is based on how much they are being read. To improve your rank:Update your story regularly...

How do I get featured?

The Episode team reviews the current top stories to choose which are featured. There's no exact formula that will get your story featured, b...

Where can I find my story on the app?

Published stories appear on the “Trending” shelf under User Stories. You can also use the search bar to find specific stories by title, auth...

Will I be reimbursed/paid in any way?

If you are at least 18 years old and earn the minimum reads required, you qualify to be part of Writer's Payment program. Please see Pa...

It says I am missing a place, but I've written it correctly!

Some of our places have very long names.  Make sure you scroll through the entire name on the Art Catalog - sometimes it is on two line...

I'm getting the error "Unexpected End of Input". What does that mean?

It means you did not end your episode correctly.  Episodes must end with a line of dialogue or direction of a character.  They can...

Why isn't the choice I pick making a difference when I test my story?

This may be because you played your story earlier and did not reset the story's state.  In that case, it will always go with the first ...