Episode Support

Error Message: Error retrieving progress - There was an error retrieving your story progress.

Story Information Missing Error

Can't Update/Upgrade my app.

What is EpisodeFlix🎬?

Version 24.20 Update

Episode iOS App Version 17.00 Update

How to File a Support Ticket

Download The Episode App

How do I find my Support ID?

Missing Features - Can't Search For User Stories - Settings and Home Only

Login Error - It appears you are trying to transfer an account between Android and iOS

How to log in

Update to Offers Section

I made a purchase but didn't receive it. I tapped restore purchase but it didn't restore. How do I get my purchase?

My child made a purchase in this app without parental consent. How do I receive a refund?

How do I replay the last chapter without replaying the whole story?

How do I replay a story?

Didn't receive Gem rewards after reading a chapter

What is the Treasure Chest and how do I unlock it?

I accidentally put the wrong age when starting a Survey for Gem Rewards. Can I redo the Survey?

My Free Passes only refill to 2 Passes every four hours, when I used to refill to 4 Passes.

I watched an ad video to reduce the pass refill timer, but my Free Passes did not refill when it reached 0:00:00

My Passes are not refilling even though 4 hours have passed.

My Episode app crashes every time I try to read a specific story. All the other stories work fine.

My story progress keeps resetting every time I reload the app.

I forgot to favorite the story I was reading, how can I find it again?

My story froze on the ad sponsor screen, and now my screen is blue / black.

I saw an advertisement for Episode in another app, and would like to file an inappropriate content complaint.

I saw an inappropriate advertisement and would like to report it.

Why are there Gem Choices in Community Stories?

What’s the Difference between Wardrobes and Profile Outfits?

Profiles Update FAQ

What are the gems on Profiles?

Where is Mobile Creator? Why can't I make a story in the app?

Book Club: Inactive Leaders

I Can't Access Book Clubs

Book Clubs

Discord New User Guide

Creating a Discord Account

Joining Our Discord Server

Where to find information about Writer's Portal and creating stories for Episode

Community Guidelines

Suicide & Self-harm

Eating Disorders

Bullying